The process for applying for credit is extremely long and requires large amounts of documentation causing existing customers to not take up loan products, and instead go to competitors.
Use Hadoop and big data models to create an income and expense projection for all ABSA customers. This decreases application time and if no amendment is made, removes the need for documentation
•Increase in loan acceptance from 28% to 49%
•Decrease branch application time by 10 minutes per application
•Decrease of Not Taken Up ratios by 4%
•Solution was also applied to AVAF with similar benefits