A large hotel group had been running a Hotel Reservation System (HRS) successfully for many years.
However, the HRS wasn’t a perfect fit and didn’t handle the complexities of managing a 50+ hotel chain effectively.
Furthermore it was prone to fraud, errors and manual process management and adding new features or making changes to the system was met with inflexibility and long delays.
Given the client’s unique hotel management style and their desire to remain competitive they began looking at other options.
No existing HRS product on the market was a “fit” and the development of a bespoke HRS, that supported their business model, and gave them the platform to adapt in a competitive market, became an attractive option.