Voice Recognition Banking

Requirement

A major bank wanted to roll out voice interaction through various embedded devices . The company objective was to identify trends, and identified a trend for natural interaction with electronics, without the need to interact with the device using traditional channels. Initial MVP was to get information about accounts with the institution, with further rollouts involving transacting.

Solution

The institution already had API gateways to interact with their traditional customer information. Thus a hybrid approach to AWS was used, as the initial MVP was based around Amazon Alexa. Voice intent was calculated by the AWS platform, and then routed to appropriate Lambda functions for interaction on the API gateway. Further maturity will lead to further integrations into the Lambda’s, specifically from Google’s actions API to allow Android integration into the technology.

Technologies

  • Node
  • Alexa
  • Polly
  • AWS Lambda
  • AWS IAM
  • AWS Cloudfront
  • Kong

Benefits

This allowed the institution to roll out a new way of interacting with their customers. Voice interaction is more intuitive than working with a screen, or a device.

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